Happy to say andreea that scan option is now working on the phone again,many thanks to you for your quick responses to my posts and for all your assistance in getting the scan option working again,

Thank you andreea for your reply,it has taken you seconds to say to me what I've been asking the support people if my phone is still protected in several e mails and had no reply,I will not be asking ...

Since my last post I have still have no solution to the app not being able to scan,I have had plenty of replies from support,but no joy,the one question I want answered is simple, is the phone still c ...

Thanks andreea for all your help in this issue,I will wait on you contacting me again with any updates,

Thanks andreea,but support have contacted me several times and as yet have no solution to the problem,maybe you can see what can be done to sort this out.