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Posted By : HCSCarrick - 1/24/2013 2:46 AM

Hi,

I am selling my laptop.

I want to create a new user, for the person that I am selling too and install the 2 months free option.

I have uninstaller and reinstalled Bullguard but it remembers the detail, somewhere in the registry, I assume.

How can I create a new user, without having to reformat the hard drive Please?

Thanks,Sam.

Posted By : Dickens - 1/24/2013 10:50 PM

Since no one has yet answered your question I would suggest you email: mail@bullguard.com.

Posted By : Andreea-Luciana Ostache - 1/25/2013 12:59 AM

Dickens is right. You need to contact Support either by Live Chat or e-mail and let them know about this. Give them your old username and they will help further.

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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Posted By : HCSCarrick - 1/25/2013 1:17 AM

Thank You for the replies!

Sadly, I have done both without success.

Andreea,

I tried last night whe you were on the live chat - I got a connection but it continually timed out and said, 'attempting to reconnect'...it never did!

I then sent an email to support@bullguard.com - I am still waiting for a reply!!

I can understand 'someone' might think I am trying to get another 2 months free - but - if you check out my website ( samskelly.com), you will see that I run a small computer repair company as a hobby.

I actively PROMOTE Bullguard, by installing it on every computer that I repair - I then ensure that they buy a years licence from a reputable reseller.

I DONT want to have to format this computer, when I sell it on - I simply want to give the customer ( friend) a 2 months Bullguard trial and THEN they will come back to buy the Years subscription.

Hope this message gets noticed, my attempts at contacting Bullguard dont seem to be!

Thanks Guys,

Sam.

Post Edited (HCSCarrick) : 1/24/2013 10:19:43 PM GMT

Posted By : HCSCarrick - 1/27/2013 12:34 PM

Hello Folks,

Anyone prepared to assist me with this please?

Everyone knows that either a system reformat or an image restore 'without' bullguard, will give me the same result - however, as a loyal Bullguard customer and supporter, I'm not going to do something that 'shoots myself in the foot'

I am assuming that the detail is in a hidden registry file, so can I simply find it and delete it?

I would appreciate even a pm to say, 'you wont get this type of information Sam

' then, I can stop asking!

Thank you for reading,

Sam

Posted By : Andreea-Luciana Ostache - 2/1/2013 3:23 AM

You should not reformat your computer. A supporter will help you and create the account for you.

If you do not receive a reply, which is unusual, just PM me with the e-mail you want the account to be under and I will create it for you.

Cheers.

Posted By : HCSCarrick - 2/1/2013 10:32 AM

Thank You Andreea

Ill do that when I get my next new person a computer or make a repair.

Sam.

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