I was hoping for some help as I suspect i have a virus.
I'm having problems running some exe files, and file updates (such as itunes) and also no zip files will extract. Also, the PC is runnng very slowly and I've a usage warning hich is very strange.
I've run the programs as advised (cc cleaner, Malware, virus scanner). The DDS scan wouldn't run from the link on this website (downloaded as a text file) and I've managed to download it from elsewhere but the scan won't complete. I will restart and try after I've posted this.
I'd very much appreciate any help that can be offered.
Thanks,
John
Virus scan is clean, but here is a report from the resident shield protection: Resident Shield detection Infection;"Object";"Result";"Detection time";"Object Type";"Process" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 17:35:59";"file";"C:\Windows\System32\consent.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 17:35:59";"file";"C:\Windows\System32\consent.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 17:28:00";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 17:28:00";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 17:21:32";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 17:21:32";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 17:11:03";"file";"C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 17:11:03";"file";"C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:58:31";"file";"C:\Windows\System32\rundll32.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:58:31";"file";"C:\Windows\System32\rundll32.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:56:54";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:56:54";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:56:11";"file";"C:\Program Files\Internet Explorer\ielowutil.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:56:11";"file";"C:\Program Files\Internet Explorer\ielowutil.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:53:48";"file";"C:\Windows\System32\msfeedssync.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:53:47";"file";"C:\Windows\System32\msfeedssync.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:45:00";"file";"C:\Program Files\Google\Update\GoogleUpdate.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:45:00";"file";"C:\Program Files\Google\Update\GoogleUpdate.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:33:43";"file";"C:\Windows\System32\VSSVC.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:33:43";"file";"C:\Windows\System32\VSSVC.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:31:35";"file";"C:\Windows\System32\rundll32.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:31:35";"file";"C:\Windows\System32\rundll32.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:22:40";"file";"C:\Windows\System32\Defrag.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:22:40";"file";"C:\Windows\System32\Defrag.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:11:00";"file";"C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:11:00";"file";"C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 16:10:13";"file";"C:\Program Files\Windows Media Player\wmpnscfg.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 16:10:12";"file";"C:\Program Files\Windows Media Player\wmpnscfg.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:56:53";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:56:53";"file";"C:\Windows\System32\taskeng.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:51:18";"file";"C:\Windows\System32\wuauclt.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:51:18";"file";"C:\Windows\System32\wuauclt.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:49:28";"file";"C:\Windows\System32\wbem\WmiPrvSE.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:49:28";"file";"C:\Windows\System32\wbem\WmiPrvSE.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:48:04";"file";"C:\Program Files\AVG\AVG2012\avgcmgr.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:48:04";"file";"C:\Program Files\AVG\AVG2012\avgcmgr.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:47:07";"file";"C:\Program Files\AVG\AVG2012\avgmfapx.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:47:06";"file";"C:\Program Files\AVG\AVG2012\avgmfapx.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Object is inaccessible.";"15/12/2012, 15:46:22";"file";"C:\Windows\System32\wuauclt.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Object is inaccessible.";"15/12/2012, 15:46:21";"file";"C:\Windows\System32\wuauclt.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\uninstall.exe";"Moved to Virus Vault";"15/12/2012, 15:45:37";"file";"C:\Program Files\AVG\AVG2012\avgsrmax.exe" Trojan horse Generic30.BHGD;"c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe";"Moved to Virus Vault";"15/12/2012, 15:45:36";"file";"C:\Program Files\AVG\AVG2012\avgsrmax.exe" Trojan horse Downloader.Generic9.BEXB;"c:\Users\John\Downloads\Fake Webcam 6.1.3 with Keygen [.Dude.]\Fake Webcam 6.1.3\Keygen.exe";"Infected";"18/09/2012, 21:55:14";"file";"C:\Windows\explorer.exe" Trojan horse Downloader.Generic9.BEXB;"c:\Users\John\Downloads\Fake Webcam 6.1.3 with Keygen [.Dude.]\Fake Webcam 6.1.3\Keygen.exe";"Infected";"18/09/2012, 21:53:39";"file";"C:\Windows\explorer.exe"
Hijack This log:
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 18:05:42, on 15/12/2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16455) Boot mode: Normal
. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume3 Install Date: 04/01/2009 12:02:12 System Uptime: 15/12/2012 15:39:59 (4 hours ago) . Motherboard: Dell Inc. | | 0K216C Processor: Intel(R) Core(TM)2 Duo CPU E7300 @ 2.66GHz | Socket 775 | 2667/266mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 288 GiB total, 107.725 GiB free. D: is FIXED (NTFS) - 10 GiB total, 4.805 GiB free. E: is CDROM () G: is Removable H: is Removable I: is Removable J: is Removable K: is FIXED (NTFS) - 932 GiB total, 917.964 GiB free. M: is FIXED (NTFS) - 233 GiB total, 137.554 GiB free. . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) 7-Zip 4.65 Acrobat.com Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader X (10.1.4) Akamai NetSession Interface Anti-Spy.Info 1.8d Apple Application Support Apple Mobile Device Support Apple Software Update Asterisk Key 10.0 ATI Catalyst Control Center ATI Catalyst Install Manager µTorrent AutoCAD Architecture 2012 - English AutoCAD Architecture 2012 - English SP 1 AutoCAD Architecture 2012 Language Pack - English Autodesk Content Service Autodesk Design Review 2012 Autodesk Inventor Fusion 2012 Autodesk Inventor Fusion 2012 Language Pack Autodesk Material Library 2012 Autodesk Material Library Base Resolution Image Library 2012 AVG 2012 AVG 2013 BlackBerry Device Manager 7.0 BlackBerry Device Software Updater Bonjour Browser Address Error Redirector BrowserProtect Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Common Catalyst Control Center Graphics Previews Vista Catalyst Control Center Localization Chinese Standard Catalyst Control Center Localization Chinese Traditional Catalyst Control Center Localization French Catalyst Control Center Localization German Catalyst Control Center Localization Hungarian Catalyst Control Center Localization Italian Catalyst Control Center Localization Japanese Catalyst Control Center Localization Korean Catalyst Control Center Localization Polish Catalyst Control Center Localization Portuguese Catalyst Control Center Localization Spanish Catalyst Control Center Localization Thai Catalyst Control Center Localization Turkish ccc-core-static ccc-utility CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help English CCC Help French CCC Help German CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Polish CCC Help Portuguese CCC Help Spanish CCC Help Thai CCC Help Turkish CCleaner Claro Chrome Toolbar Claro LTD toolbar Compatibility Pack for the 2007 Office system CutePDF Writer 2.8 D3DX10 Debut Video Capture Software Defraggler Dell Resource CD Dell Support Center (Support Software) DivX Converter DivX Plus DirectShow Filters DivX Setup DVD Flick DWG TrueView 2011 DWG TrueView 2012 Evernote v. 4.5.8 Facebook Video Calling 1.2.0.287 FARO LS 1.1.406.58 Free RAR Extract Frog Google Desktop Google SketchUp 8 Google Update Helper Hamster Lite Archiver 2.0.1.2 HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) HP Deskjet 3050 J610 series Basic Device Software HP Deskjet 3050 J610 series Help HP Photo Creations HP Update HPDiagnosticAlert iCloud Intel(R) PRO Network Connections 12.1.11.0 iTunes Java 7 Update 9 Java Auto Updater Lagarith lossless video codec (Remove Only) LogMeIn Malwarebytes' Anti-Malware Mavis Beacon Teaches Typing Platinum 20 McAfee Security Scan Plus MediaRemoteConnector Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Application Error Reporting Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office File Validation Add-In Microsoft Office Live Add-in 1.5 Microsoft Office Outlook Connector Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Project 2007 Service Pack 3 (SP3) Microsoft Office Project MUI (English) 2007 Microsoft Office Project Professional 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Standard Edition 2003 Microsoft Primary Interoperability Assemblies 2005 Microsoft Silverlight Microsoft SkyDrive Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft WSE 3.0 Runtime Mozilla Firefox 16.0.2 (x86 en-GB) Mozilla Maintenance Service MSVC80_x86 MSVC80_x86_v2 MSVC90_x86 MSVCRT MSVCSetup MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MusicBrainz Picard OGA Notifier 2.0.0048.0 pdfsam Philips VLounge QuickTime Realtek High Definition Audio Driver SDExplorer Advanced 3.5 Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Segoe UI SketchUp DWG Importer Skins Skype Click to Call Skype™ 5.10 SPC 700NC PC Camera Speccy Spotify TeamViewer 7 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition Update for Microsoft Office Project 2007 Help (KB963668) Update for Microsoft Office Script Editor Help (KB963671) VC80CRTRedist - 8.0.50727.6195 VLC media player 2.0.2 Vuze Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Messenger Windows Live Photo Common Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Media Player Firefox Plugin Yahoo! Messenger . ==== End Of File ===========================
After the download is complete, perform the following tasks before using the ComboFix tool to scan your PC: Exit all windows that are currently open on your computer.
To prevent interference, temporarily disable your antivirus, antispyware, firewall and other security tools that may be running on your computer.
Double-click on the combofix icon found on your desktop.
Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall.
In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.
When finished, it will produce a logfile located at C:\combofix.txt.
Post the contents of that log in your next reply
The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
Thank you very much for taking the time to reply; it's appreciated.
Everything went fine, bar the AVG antivirus just won't uninstall. The resident shield that I referred to earlier is part of this.
I've been through the uninstall process and the only thing that seems to have happened is that it now says the anti-rootkit driver is now not found. The AVG website says a re-start will sort the problem out but it hasn't. An update to the anti virus software just says 'general error' now. I did manage to disable it to run all the scans though.
Just for clarity, my AVG is my only antivirus running on this PC.
"Just for clarity, my AVG is my only antivirus running on this PC."
I can see that, now
It seems that you have so many things to boot up, so I would suggest we stop many of them, to make things easier.
For this purpose, please follow below:
Click here -> http://sourceforge.net/projects/hjt/
to download HJTinstall.exe • Save HJTinstall.exe to your desktop. • Double click on the HJTinstall.exe icon on your desktop. • By default it will install to C:\Program Files\Trend Micro\Hijack This. • Click I accept • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log. • Click Save to save the log file and then the log will open in notepad. • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. • Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. • Most of what it finds will be harmless or even required.
After I'd ran everything that you suggested, I tried again to update programs such as AVG, itunes and download a zip file, all of which worked fine, and the PC is working much faster, so I'm not sure if the programs you told me to run did manage to find and remove something.
AVG is still operating, and I ran a fresh scan overnight last night to see if it picked anything up.
I'm not on that PC at the moment but will post a fresh HJ log tonight.
Thanks!
John
Posted By : JohnP - 12/17/2012 9:23 PM
Touch,
Thanks again. Please find below the HJ log as requested.
A few notes:
- The AVG scan last night found some threats. They state they are from unsigned drivers from Autodesk Architectural which is interesting because it's a licensed copy downloaded from Autodesk. I'm happy to remove Autodesk products as I primarily use them off another laptop. I've attached a screen shot of the report as I couldn't save a copy.
- I've noted my Firefox is defaulting to Caro whch I remembering removing before.
- The PC appears much slower again than it did after running everything the other day.
Thanks,
John
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 18:05:42, on 15/12/2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16455) Boot mode: Normal
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.claro-search.com/?affID=116677&tt=5012_1&babsrc=HP_ss&mntrId=0adf335c000000000000001cdf55d5d3 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;127.0.0.1:9421;<local> R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file) R3 - URLSearchHook: (no name) - {687578b9-7132-4a7a-80e4-30ee31099e03} - (no file) O1 - Hosts: ::1 localhost O2 - BHO: Claro LTD Helper Object - {000F18F2-09EB-4A59-82B2-5AE4184C39C3} - C:\Program Files\Claro LTD\claro\1.8.3.10\bh\claro.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll O3 - Toolbar: Claro LTD Toolbar - {9E131A93-EED7-4BEB-B015-A0ADB30B5646} - C:\Program Files\Claro LTD\claro\1.8.3.10\claroTlbr.dll O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe" O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [DataCardMonitor] C:\Program Files\T-Mobile\T-Mobile Internet Manager\DataCardMonitor.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [HFALoader] C:\Program Files\Hamster Soft\Free ZIP Archiver\HamsterArc.exe -loader O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Users\John\AppData\Local\Akamai\netsession_win.exe" O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe O4 - HKCU\..\Run: [SkyDrive] "C:\Users\John\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.0.207\SSScheduler.exe O8 - Extra context menu item: Add to Evernote 4.0 - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL O9 - Extra button: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204 (file missing) O9 - Extra 'Tools' menuitem: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204 (file missing) O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O13 - Gopher Prefix: O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: c:\progra~2\browse~1\25986~1.67\{c16c1~1\browse~1.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Autodesk Content Service - Unknown owner - C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: BrowserProtect - Unknown owner - C:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe (file missing) O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
-- End of file - 9158 bytes
Posted By : Touch - 12/18/2012 7:39 PM
" I'm happy to remove Autodesk products"
Good, then I suggest you remove it.
Download OTL by OldTimer, saving it to your desktop: http://oldtimer.geekstogo.com/OTL.exe
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. • Select All Users • Under the Custom Scan box paste this in:
• • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
OTL logfile created on: 18/12/2012 19:55:31 - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\John\Documents Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy
2.00 Gb Total Physical Memory | 1.13 Gb Available Physical Memory | 56.47% Memory free 4.23 Gb Paging File | 3.13 Gb Available in Paging File | 74.06% Paging File free Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files Drive C: | 288.02 Gb Total Space | 86.34 Gb Free Space | 29.98% Space Free | Partition Type: NTFS Drive D: | 10.00 Gb Total Space | 4.80 Gb Free Space | 48.05% Space Free | Partition Type: NTFS Drive K: | 931.51 Gb Total Space | 922.39 Gb Free Space | 99.02% Space Free | Partition Type: NTFS Drive M: | 232.88 Gb Total Space | 137.41 Gb Free Space | 59.00% Space Free | Partition Type: NTFS
Computer Name: JOHN-PC | User Name: John | Logged in as Administrator. Boot Mode: Normal | Scan Mode: All users | Quick Scan Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
NetSvcs: FastUserSwitchingCompatibility - File not found NetSvcs: Ias - C:\Windows\System32\ias.dll (Microsoft Corporation) NetSvcs: Nla - File not found NetSvcs: Ntmssvc - File not found NetSvcs: NWCWorkstation - File not found NetSvcs: Nwsapagent - File not found NetSvcs: SRService - File not found NetSvcs: WmdmPmSp - File not found NetSvcs: LogonHours - File not found NetSvcs: PCAudit - File not found NetSvcs: helpsvc - File not found NetSvcs: uploadmgr - File not found
ActiveX: {08B0E5C0-4FCB-11CF-AAA5-00401C608500} - Java (Sun) ActiveX: {2179C5D3-EBFF-11CF-B6FD-00AA00B4E220} - ActiveX: {22d6f312-b0f6-11d0-94ab-0080c74c7e95} - Microsoft Windows Media Player 11.0 ActiveX: {2C7339CF-2B09-4501-B3F3-F3508C9228ED} - %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll ActiveX: {3af36230-a269-11d1-b5bf-0000f8051515} - Offline Browsing Pack ActiveX: {3C3901C5-3455-3E0A-A214-0B093A5070A6} - .NET Framework ActiveX: {44830460-B286-1F5A-1D01-52EF71148533} - Microsoft Windows Media Player ActiveX: {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "%ProgramFiles%\Windows Mail\WinMail.exe" OCInstallUserConfigOE ActiveX: {44BBA848-CC51-11CF-AAFA-00AA00B6015C} - ActiveX: {44BBA855-CC51-11CF-AAFA-00AA00B6015F} - DirectDrawEx ActiveX: {45ea75a0-a269-11d1-b5bf-0000f8051515} - Internet Explorer Help ActiveX: {4f645220-306d-11d2-995d-00c04f98bbc9} - Microsoft Windows Script 5.7 ActiveX: {5fd399c0-a70a-11d1-9948-00c04f98bbc9} - Internet Explorer Setup Tools ActiveX: {630b1da0-b465-11d1-9948-00c04f98bbc9} - Browsing Enhancements ActiveX: {6BF52A52-394A-11d3-B153-00C04F79FAA6} - Microsoft Windows Media Player ActiveX: {6fab99d0-bab8-11d1-994a-00c04f98bbc9} - MSN Site Access ActiveX: {73FA19D0-2D75-11D2-995D-00C04F98BBC9} - Web Folders ActiveX: {7790769C-0471-11d2-AF11-00C04FA35D02} - Address Book 7 ActiveX: {7C028AF8-F614-47B3-82DA-BA94E41B1089} - .NET Framework ActiveX: {844F4FD8-5367-EB0E-22DC-10836306A011} - Microsoft Windows Media Player ActiveX: {89820200-ECBD-11cf-8B85-00AA005B4340} - regsvr32.exe /s /n /i:U shell32.dll ActiveX: {89820200-ECBD-11cf-8B85-00AA005B4383} - C:\Windows\system32\ie4uinit.exe -BaseSettings ActiveX: {89B4C1CD-B018-4511-B0A1-5476DBF70820} - C:\Windows\system32\Rundll32.exe C:\Windows\system32\mscories.dll,Install ActiveX: {9381D8F2-0288-11D0-9501-00AA00B911A5} - Dynamic HTML Data Binding ActiveX: {A84C8EF6-AEDA-F974-E762-65840E76ABD8} - Themes Setup ActiveX: {C9E9A340-D1F1-11D0-821E-444553540600} - Internet Explorer Core Fonts ActiveX: {CCE992CC-6FD5-11B3-34DB-8C1D08E409B6} - ActiveX: {CDD7975E-60F8-41d5-8149-19E51D6F71D0} - Windows Movie Maker v2.1 ActiveX: {D27CDB6E-AE6D-11CF-96B8-444553540000} - Reg Error: Value error. ActiveX: {D95753A8-0528-9AD8-AFC2-CBE67D9F568D} - Microsoft Windows Media Player 11.0 ActiveX: {DD4700E1-BDC1-C9BD-6DC0-8324CDE61678} - Java (Sun) ActiveX: {de5aed00-a4bf-11d1-9948-00c04f98bbc9} - HTML Help ActiveX: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - Reg Error: Value error. ActiveX: {E92B03AB-B707-11d2-9CBD-0000F87A369E} - Active Directory Service Interface ActiveX: >{22d6f312-b0f6-11d0-94ab-0080c74c7e95} - C:\Windows\system32\unregmp2.exe /ShowWMP ActiveX: >{26923b43-4d38-484f-9b9e-de460746276c} - C:\Windows\system32\ie4uinit.exe -UserIconConfig ActiveX: >{60B49E34-C7CC-11D0-8953-00A0C90347FF} - "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
< type c:\diskreport.txt /c > Microsoft DiskPart version 6.0.6002 Copyright (C) 1999-2007 Microsoft Corporation. On computer: JOHN-PC Volume ### Ltr Label Fs Type Size Status Info ---------- --- ----------- ----- ---------- ------- --------- -------- Volume 0 E DVD-ROM 0 B No Media Volume 1 D RECOVERY NTFS Partition 10 GB Healthy Volume 2 C OS NTFS Partition 288 GB Healthy System Volume 3 K John's Larg NTFS Partition 932 GB Healthy Volume 4 G Removable 0 B No Media Volume 5 H Removable 0 B No Media Volume 6 I Removable 0 B No Media Volume 7 J Removable 0 B No Media Volume 8 M John's Mini NTFS Partition 233 GB Healthy
========== Alternate Data Streams ==========
@Alternate Data Stream - 142 bytes -> C:\ProgramData\TEMP:0B4227B4
< End of report >
Posted By : JohnP - 12/18/2012 11:26 PM
And extras.txt:
OTL Extras logfile created on: 18/12/2012 19:55:32 - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\John\Documents Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy
2.00 Gb Total Physical Memory | 1.13 Gb Available Physical Memory | 56.47% Memory free 4.23 Gb Paging File | 3.13 Gb Available in Paging File | 74.06% Paging File free Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files Drive C: | 288.02 Gb Total Space | 86.34 Gb Free Space | 29.98% Space Free | Partition Type: NTFS Drive D: | 10.00 Gb Total Space | 4.80 Gb Free Space | 48.05% Space Free | Partition Type: NTFS Drive K: | 931.51 Gb Total Space | 922.39 Gb Free Space | 99.02% Space Free | Partition Type: NTFS Drive M: | 232.88 Gb Total Space | 137.41 Gb Free Space | 59.00% Space Free | Partition Type: NTFS
Computer Name: JOHN-PC | User Name: John | Logged in as Administrator. Boot Mode: Normal | Scan Mode: All users | Quick Scan Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc] "AntiVirusOverride" = 0 "AntiSpywareOverride" = 0 "FirewallOverride" = 0 "VistaSp1" = Reg Error: Unknown registry data type -- File not found "VistaSp2" = Reg Error: Unknown registry data type -- File not found
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] "{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 "{00CD9341-46BF-C386-1D4C-4D980B615549}" = Catalyst Control Center Localization Chinese Standard "{055EE59D-217B-43A7-ABFF-507B966405D8}" = ATI Catalyst Control Center "{086F9A69-CD39-4893-A9FB-D3A0634CE3F7}" = Autodesk Content Service "{0A0CADCF-78DA-33C4-A350-CD51849B9702}" = Microsoft .NET Framework 4 Extended "{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer "{0F81061C-661C-D357-F79C-31B1D78609F9}" = Catalyst Control Center Localization Spanish "{12BAA98C-F8DD-4BC9-BBE6-1C8463114197}" = BlackBerry Device Software Updater "{170715E4-3235-8999-C05D-54156AC3F163}" = CCC Help German "{174C89F3-EBA7-17AB-2FCA-82AE6AF7C8C5}" = CCC Help Japanese "{1D9C9979-7B3D-0EBA-06B5-1A648DE8ECFC}" = Skins "{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 "{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions "{212748BB-0DA5-46DE-82A1-403736DC9F27}" = MSVC80_x86 "{250AD9EB-E6A4-FEE1-AAAF-66EB69E96060}" = CCC Help Polish "{26A24AE4-039D-4CA4-87B4-2F83217007FF}" = Java 7 Update 9 "{2A3FC24C-6EC0-4519-A52B-FDA4EA9B2D24}" = Windows Live Messenger "{2B64ACEB-703E-6D90-5CBE-140B9A66C85B}" = Catalyst Control Center Localization Portuguese "{2CADE3B6-6B69-2050-7B7C-2E6BB1183458}" = Catalyst Control Center Localization Thai "{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}" = HP Update "{30C042F8-B207-313E-F932-3599ADF24651}" = CCC Help Korean "{3256C48C-78D0-4FC6-A0F5-81ADF3A9D7D4}" = AVG 2013 "{34F93E31-E1A0-421C-8E86-BCF7C4193A91}" = LogMeIn "{3700194C-C5DD-439A-BE06-A66960CA4C70}" = MSVCSetup "{3AE375B7-4C1A-8954-D87B-126990CA06ED}" = Catalyst Control Center Localization Turkish "{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile "{4229F016-3A60-439E-B626-DE4BD457469F}" = BlackBerry Device Manager 7.0 "{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD "{42DB15D5-DAAD-A187-252F-80B669BFC970}" = CCC Help Turkish "{44F70E24-C55E-4C6E-29F1-573C03BDFB9D}" = CCC Help Chinese Traditional "{4517895C-2CCB-9CA7-D24A-E74559551426}" = Catalyst Control Center Localization Chinese Traditional "{459699C3-9430-4381-964B-4248D87B49F9}" = Apple Mobile Device Support "{49041980-E77D-DCAD-8365-F22688D3A8AE}" = Catalyst Control Center Localization Hungarian "{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater "{569F35EF-9A3E-7EA6-3817-01F7A142E608}" = CCC Help Thai "{5783F2D7-9028-0409-0000-0060B0CE6BBA}" = DWG TrueView 2011 "{5783F2D7-A004-0409-0002-0060B0CE6BBA}" = AutoCAD Architecture 2012 - English "{5783F2D7-A004-0409-1002-0060B0CE6BBA}" = AutoCAD Architecture 2012 Language Pack - English "{5783F2D7-A028-0409-0000-0060B0CE6BBA}" = DWG TrueView 2012 "{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack "{57E08EAC-F4FA-E453-6516-CA4D8AF4BD6D}" = CCC Help English "{58F9D852-9443-4955-A1ED-12C9E0504DD0}" = Mavis Beacon Teaches Typing Platinum 20 "{5D412B61-F3A7-42C6-9C07-29BBD3D442B1}" = AVG 2013 "{5D9748ED-2EC3-E694-68E7-14AE077AA686}" = Catalyst Control Center Core Implementation "{5DD4FCBD-A3C1-4155-9E17-4161C70AAABA}" = Segoe UI "{62230596-37E5-4618-A329-0D21F529A86F}" = Browser Address Error Redirector "{65420DC9-306E-4371-905F-F4DC3B418E52}" = Autodesk Material Library Base Resolution Image Library 2012 "{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE "{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}" = Windows Media Player Firefox Plugin "{6C9C3437-FA3B-4C82-9F82-EA448606415A}" = MediaRemoteConnector "{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}" = MSVC80_x86_v2 "{6DA93E66-5FA8-44ED-9CCA-40773444C10D}" = HP Deskjet 3050 J610 series Basic Device Software "{6FC963A4-D7C2-743E-4634-0BE6893D2D30}" = ccc-utility "{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable "{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable "{7484FF63-DFD5-4703-5D5A-7B197CBC6AF7}" = CCC Help Hungarian "{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - 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• Push Run Fix Button • OTL may ask to reboot the machine. Please do so if asked. • Click OK. • A report will open. Copy and Paste that report in your next reply, and tell how your computer are behaving ?
• If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
All processes killed ========== OTL ========== Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found. Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ not found. Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found. Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440} not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\StartUpFolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk\ deleted successfully. C:\Windows\pss\McAfee Security Scan Plus.lnk.CommonStartup moved successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\StartUpFolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^TrayMin700.exe.lnk\ deleted successfully. C:\Windows\pss\TrayMin700.exe.lnk.CommonStartup moved successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\StartUpFolder\C:^Users^John^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dell Dock.lnk\ deleted successfully. C:\Windows\pss\Dell Dock.lnk.Startup moved successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\StartUpFolder\C:^Users^John^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^EvernoteClipper.lnk\ deleted successfully. C:\Windows\pss\EvernoteClipper.lnk.Startup moved successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\StartUpReg\QuickTime Task\ deleted successfully. C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job moved successfully. C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job moved successfully. C:\Windows\Tasks\Adobe Flash Player Updater.job moved successfully. File move failed. C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 scheduled to be moved on reboot. File move failed. C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 scheduled to be moved on reboot. C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3702371316-2332676665-1026982982-1000UA.job moved successfully. C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3702371316-2332676665-1026982982-1000Core.job moved successfully. C:\Windows\System32\Tasks\Adobe Flash Player Updater moved successfully. C:\Windows\System32\Tasks\Adobe online update program moved successfully. C:\Windows\System32\Tasks\BrowserProtect moved successfully. C:\Windows\System32\Tasks\Divx online update program moved successfully. C:\Windows\System32\Tasks\FacebookUpdateTaskUserS-1-5-21-3702371316-2332676665-1026982982-1000Core moved successfully. C:\Windows\System32\Tasks\FacebookUpdateTaskUserS-1-5-21-3702371316-2332676665-1026982982-1000UA moved successfully. C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore moved successfully. C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA moved successfully. C:\Windows\System32\Tasks\HP online update program moved successfully. C:\Windows\System32\Tasks\Java Update Scheduler moved successfully. C:\Windows\System32\Tasks\TuneUp DiskDoctor moved successfully. C:\Windows\System32\Tasks\User_Feed_Synchronization-{DD4DCA60-9F17-4E99-B212-349DBA39490B} moved successfully. C:\Windows\System32\Tasks\{321F1E0E-0082-4738-B494-978D99495706} moved successfully. C:\Windows\System32\Tasks\{36426164-7A7B-40DC-8B22-755B7AC34D5A} moved successfully. C:\Windows\System32\Tasks\{3AD0BC28-67E3-475E-A0A5-CD18FA3E8528} moved successfully. C:\Windows\System32\Tasks\{55E7CFB3-7CFD-4BE0-A18D-FB9F6AD27FFA} moved successfully. C:\Windows\System32\Tasks\{6D40BF25-994F-430E-8079-1AC479F38355} moved successfully. C:\Windows\System32\Tasks\{9CB989FB-95DE-454A-A88E-6730AF831B5F} moved successfully. File PTYFLASH] not found.
OTL by OldTimer - Version 3.2.69.0 log created on 12202012_195938
Files\Folders moved on Reboot... File move failed. C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0 scheduled to be moved on reboot. File move failed. C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0 scheduled to be moved on reboot.
I have been on the PC very little although initally it seems to be running well but I'd need to do some work on it to be sure.
One problem is that upon a restart I've had a box pop up telling me that an unautorised change was made to windows and I need to put the windows activiation key back in, so I'm going to try and need to find a windows CD which I hope I still have! Is there anyway of extracting the key from windows if I can't find it - it is a legit version of windows preinstalled by Dell (but some time ago).
I'm away from my PC now for a week so thanks for your help and I'll pick up messages when I get back. I hope you have a good Christmas.