I like to stream music and movies from my PC with Bullguard on it to my Xbox 360 and PS3.
Since I upgraded to Windows 7, this isn't possible with Bullguard installed. I turned off Windows Firewall and Defender. I install Bullguard, updated it and then I can no longer use the HomeGroup to communicate with my Network Devices.
During one attempt, it wouldn't even let me create a HomeGroup with Bullguard installed. Once I uninstall it, everything is fine.
If I uninstall Bullguard, everything works but if I right click the Bullguard icon and close it out, it still doesn't work. Only uninstalling Bullguard solves my problem.
I currently have Bullguard installed and my Security Profile set to "Low Security (Allow All Applications)," yet it doesn't work. If I uninstall Bullguard, communication can resume.
What do I have to do to allow the HomeGroup to do work sucessfully with Bullguard?
I emailed Bullguard through the program and they said:
Bullguard Customer Service said...
1. Open the BullGuard program and go to the Antivirus section > Protection tab. Choose to "Turn it off" and then check if the same issue persists. 2. If it does please re-enable the Antivirus engine and go to the Firewall section > Overview tab. Choose to "Turn it off" and then check if the same issue persists with the Firewall off. 3. Afterwards please turn the Firewall back on and go to the Spamfilter section > Overview tab and press the "Turn it off" line. Tell me if the issue persists when only the Spamfilter is turned off. 4. Right-click the BullGuard icon from the bottom right corner of your screen and choose the "Close" option. Check if the same issue persists and let me know what is the result.
I of course did all these actions, with the same result. Streaming cannot take place with Bullguard installed. I turned everything off. No media servers can be found by my systems.
Please tell me if you tried to disabled the Agnitum Firewall Driver from your currently running network connection. It cam sometimes cause issues with your connections.Cheers,
Welcome to my pain! I have EXACTLY the same issues as you describe (can't share files either) and have had a support ticket open for a while. I have had many replies from support, but none of them have fixed the issue.
I have also asked support a number of times if I am the only one with Windows 7 issues - they have never responded to this :(
But I'm glad (sorry) that you also have the exact issues as me. It means it's a BullGuard issue and not something 'weird' with my setup.
I have another thread on the front page titled 'Windows 7 x64 and BullGuard 8.7 issues', but noone has replied to it saying they have Windows 7 problems.
@Tavi : I have tried disabling the Agnitum Firewall Driver, but that didn't help. I replied in my other thread with my ticket number you requested. Any progress on that?
It would be good if someone from BullGuard could either admit there are issues with Windows 7 and BullGuard 8.7, or say that everything should be working for us.
I'm not sure if a HomeGroup can be used for now to share files with video game consoles.
Jason, have you tried sharing the files through conventional sharing, like Windows Media Player, or a third party client?Alex Sarchiz Senior Support Technician support@bullguard.com www.bullguard.com
Could you please try something for me? Could you share a folder on your Windows 7 PC with BullGuard installed and see if you can see that folder (or even the machine itself) from another PC on the network?
I see you have media sharing issues (as I do), but would be interesting if you also have file/folder sharing issues.
I have managed to get my media folders synched but can't stream anything.
As for Home Group, I chose set up a home group and Windows just bounces up a message It cannot set up a home group on this computer. Running trouble shooter points the finger at Bullguard, but doesnt say anything else.
Even turning off all 3 engines at once, or exiting Bullguard make no difference.
Incredibly annoying... If it is down to Bullguard it needs to be sorted pronto because if it blocks media streaming and home group file sharing that is crippling a massive chunk of windows.
Alex - I think he meant both aren't working, rather than trying to use Homegroup to file share.
The startup issue has been (kind of) resolved by setting the BullGuard Firewall Service startup type to 'Automatic (Delayed Startup)'.
Although this means the network starts correctly every time, it means that (on my machine) the service does not start for 1 minute and 50 seconds after a network is established. This means that for nearly 2 minutes, the machine is vulnerable to attack. Not ideal really.
Things I have tried to get file and media sharing working without success :
1. Close BullGuard and stop ALL BullGuard services. According to Network Troubleshooter, ports are still being blocked by 'AFW Filter'. 2. Disable the HomeGroup (I managed to create one after uninstalling BullGuard in between tests). 3. Disable IPv6 in the network adapter settings. 4. All the above at the same time. 5. Add rules that allow all traffic in and out.
The only thing that gets the sharing working is uninstalling BullGuard :(
Would really love to hear from other Windows 7 guys using BullGuard to see if they have the same issues or not.
Post Edited (Mark.D) : 04-11-2009 21:55:20 GMT
Thought I would try and consolidate things to one post.
Apparently Homegroup requires IPv6 to work, so disabling that definately isn't going to work.
I think I'm going to uninstall Bullguard until this is fixed. Desperate to get Homegroup working properly.
Just to clarify things, there are two issues that need to be taken into account for BullGuard 8.7:
1. At startup, BullGuard will always display the "Network changes detected" baloon if the settings are received via DHCP. This will happen even if the IP received is the same all the time. 2. Media sharing is not possible via pre existent HomeGroups if BullGuard is installed. Also, no HomeGroups can be created if BullGuard is running.
Our QA team is invesitgating the matter in order to release a patch that will fix both these issues. However, I cannot specify any time when the patch will be live at this moment.
LATER EDIT: Forgot to mention that both these issues are specific only to Windows 7. 8.7 versions running on XP or Vista will not suffer from them.
To clarify something from my end, file sharing isn't working for me even if I don't have a HomeGroup set up. So for me, this is just 'standard' Windows file sharing that isn't working.
Also, the startup issue is much worse for me than just receiving a simple message - my network will not start about 80% of the time if BullGuard is installed. Through support, we identified the issue as being a race condition between the network starting up and BullGuard Firewall service initialising. The solution was to set the Firewall startup type to 'Automatic (Delayed Startup)' which forced the Firewall to wait before initialising. Although this fixes the issue, the Firewall does not start for nearly 2 minutes after a network connection is available. Support have confirmed that this issue is resolved in the new BullGuard 9 currently in development. I'm not sure if a patch for 8.7 will be made available to fix this issue.
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