Hello, i'm here to post a strange issue so far by when i have installed Bullguard Antivirus 12. The software create a lot of tmp000* empty folders in my "C:\Windows\Temp" directory. One of those folders is always locked by the Antivirus within one tmp00000000 file of 0 bytes, and the others can be deleted. Is this a bug to be corrected? It's a little boring to delete every day those folders, and i also think that if i dont delete they will grow infinitely.
My system spec: Windows 7 Home Premium Service Pack 1, Bullguard Antivirus (licensed) 12.0.210.
Thank you in advance for your attention and i extend cordial greetings. Sorry for my bad english.
I will kindly ask you to follow the procedure below:
A. Generate the system summary: 1. Download the attached ZIP archive on your Desktop. 2. Double-click the archive in order to open it and drag the BGsst.bat script on your Desktop. 3. Double-click the BGsst.bat file in order to execute it. 4. The BGsst.cab archive will be created on your Desktop when the scan completes. 5. Attach the generated file to your reply message for analysis.
B. Generate the BullGuard application logs: 1. Browse to this location: C:\Program Files\BullGuard Ltd\BullGuard\Support 2. Double-click on CollectLogs.bat and allow the black CommandPrompt screen to disappear. 3. Attach to your reply the BullGuardLogs.cab file generated on your Desktop.
C. Make a screenshot in which the created temp folders are clearly visible. Moreover, right click on one of them ->properties. Drag the window to not cover your folders.
D. Send all the above to support@bullguard.com. Include the link to this thread in your email.
Thank you for the email. Our QA team have been able to reproduce the issue and the case will be solved via an update as soon as possible. We have added 3 months of subscription to your account as a small reward for your help and cooperation.
Thank you for the email. Our QA team have been able to reproduce the issue and the case will be solved via an update as soon as possible. We have added 3 months of subscription to your account as a small reward for your help and cooperation.
Best wishes!
Are now almost 2 months since my report, and I must sadly say that the problem is still present in my PC. However, I must thank the team for the addition of 3 months at my license, but a solution to the bug would be really appreciated.
All is ok now, i just used half hour of my time to switch from bullguard to unthreat: almost same quality of protection, nothing to pay, more speed on startup of system and finally this stupid problem is gone away. The bad thing is only i have wasted some money...
We are sorry to see you go, but we understand that you need to follow your own best interest.
For all other users that are bothered by this issue, please use the BullGuard TuneUp to delete the temporary files, for the moment. The issue has left QA and is now being handled by our developers. This means that a fix will be available as soon as possible.Andreea-Luciana Ostache Senior Support Technician EN support@bullguard.com www.bullguard.com
Still being generated using BullGuard IS 12.0.220 and Windows 7 x64 Home Premium; earlier assurances that the issue would soon be fixed don't seem to have had any effect.
Does having all these files make any huge difference otherthan being a bit of a nuscience having them all gathering there? Sizewize they are empty folders....??
Just to let you know, we are again looking into this. I will let you know as soon as I have more information.Andreea-Luciana Ostache Senior Support Technician EN support@bullguard.com www.bullguard.com
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Still being generated using BullGuard IS 12.0.220 and Windows 7 x64 Home Premium; earlier assurances that the issue would soon be fixed don't seem to have had any effect.