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nala
New Member

Date Joined Sep 2009
Total Posts : 16

Posted 1/30/2013 9:48 PM (GMT +3)

I have just renewed my bullguard mobile anti virus on my blackberry curve 8520,and I keep getting a message,you must update bullguard with the latest server settings,do you wish to do this,when I say yes it's as if it is updating but when it updates it goes back to that message again,the support people have been in touch wi me but I think they are stumped as well,it worked perfect until I renewed it,it cannot scan until this message goes away,it means I've paid for an app I can't use,any help would be appreciated

Andreea-Luciana Ostache
Forum Moderator

Date Joined Aug 2010
Total Posts : 391

Posted 2/1/2013 4:40 AM (GMT +3)

Please contact our Live Support about this issue. They will help you update the settings on your phone.

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

nala
New Member

Date Joined Sep 2009
Total Posts : 16

Posted 2/1/2013 5:00 PM (GMT +3)

Thanks andreea,but support have contacted me several times and as yet have no solution to the problem,maybe you can see what can be done to sort this out.

Andreea-Luciana Ostache
Forum Moderator

Date Joined Aug 2010
Total Posts : 391

Posted 2/3/2013 4:05 PM (GMT +3)

I have forwarded your case to our developers again.

I have seen the issue on another phone and I can tell you that the app is working properly. It's only that notification that is the issue and we will solve the issue as soon as possible.

nala
New Member

Date Joined Sep 2009
Total Posts : 16

Posted 2/4/2013 2:47 AM (GMT +3)

Thanks andreea for all your help in this issue,I will wait on you contacting me again with any updates,

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