360 Share Pro Won't Start Up! - Free Antivirus Forum

Wanted to say thanks for putting up the exact Java file name (Java 6u17). My 360 started refusing to open, funny enough, the day you posted this, 1-27-2010. I also lost the drivers & BIOS to my DVD RW drive when I deleted a weaker video capture program that was fighting for the drive. I figured I did it then. Then I saw your post, which happened to be the first to pop up once I googled it. That's when it hit me that I had just updated my java right before I removed the other program. So, I've spent the last couple of days going through just about every file and security setting in my comp, locating drivers(that didn't work cuz I couldn't find the name and model of the drive), and finally opening up the tower to get the drive specifics for the major search. (By the way, how come there are still companies out there that make you open up, unplug, unscrew and take the whole drive out of the tower, just to read the model# on the top when most everyone else has been nice enough to also put it on a little sticker on the side or back?) And now everything is plugged and working, after days of the crazy search and setting changes, being positive that would fix the 360 problem as well. Wouldn't be typing this if it did. After a couple of days of seaching, only a little sleep cuz my brain "just had to find those drivers!!!", telling a, close to english speaking, tech guy to !!!! off after telling me it would cost $30, and 2 more phone transfers, to be told the name and model of the drive when he's looking at my entire setup on a screen. And several trips (understatement) back and forth to my roomy's comp, with a 1GB flash drive in my hand, transfering music, pics and the project for my daughter's birthday, which needs the 360 to finish and they haven't returned my email yet...... I FOUND THE DRIVER!!!!! Installed it, rebooted and there it was, F: DVD RW! I set it's defaults, started final reboot and grabbed my coffee cup 'knowing' I could finish downloading the songs for my daughter. NOPE!!!!!! Hair in hands, ready to wipe to factory, I recieve this email from 360...."Thank you for contacting the customer service team. Please accept our apologies if you are experiencing difficulties with your membership. According to our records, your account expired on 01.04.2009 and technical support is no longer available to you. However, you can subscribe to our valuable services at the following site..." My roomy was amazed to hear how fast I was typing out my lifetime membership order number, user name, member ID#, payment conformation and Dec. 29th 2009 order date, while having a shouting fit with a support rep. that, not only had not yet gotten the email I was typing, had no idea I was ripping their head off. That's when I made my very last google search before I was gonna take my computer back to factory condition for the 2nd time in 3 months. (Haven't been able to get everything reinstalled and fully updated while having to use it for my job and it's constant up dates.) Now hear I am. Anyway, now that I've bored you to tears and you're wondering "Who is this crazy woman?", I thank you and raise my coffee cup to you! From one... email waiting for, "What update?", wishing they spoke better english, "WOOHOO! A phone number!", of course they're not there on saturdays, "24/7 support, with operating hours?", " I've hit the jackpot! A forum where someone has some real answers!", I've been there and feel where you're coming from, and just keeping the info and file names going for others...., person to another.

rdmitch said...

Thank You BIG TIME. I have used 360 for many years and really love the program.

I just replaced my computer and when I reinstalled the program it would not open.

I tried everything and went back and forth with their customer service, crappy e-mail that connected me to somewhere in outer Mongolia. My apologies to any Mongolians out here, no malice meant. Sorry but 24/7 customer service in my opinion did not mean thay would e mail me back somethime from 24 hours to 7 days later!

I found this site through a Google searech and read that I was not the only one with this issue. I worked through the suggestions but to my dismay I discovered ..I had NO JAVA on my computer. So I proceeded to make a cup and got ready for the wait with 360 share on the phone support. Got thru and got a LIVE person that even spoke understandabe English. Must be my lucky day.

They verified the version to download and once Java 6u17 was on my machine everything was back up and running.

So....one major issue that is not addressed here is that sometimes it's not a matter of deleting a Java update, many new computers don't have any real version of Java installed. There may be a few scattered Java files that are references only. Without the actual Java program the 360 Share won't open.

What helped the most was the post by DEBUG66 from 4/20/07 that gave out 360 share phone number! Without this I would still be waiting for the outer Mongolians to reply to my e-mail.

Thanks again, now I can finish my cup of Java, download some music and hope I never need to e-mail their "customer service" professionals again!