Problems starting and updating Bullguard

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Carpetman
New Member

Date Joined Jun 2012
Total Posts : 2

Posted 7/19/2012 11:04 AM (GMT +3)

I'm using Bullguard Internet Security 12.0.227 on a Vista Home Premium computer.

When I start the computer the BG splash screen comes up and goes into the update routine, during this time the computer is effectively locked down.

Then I may get a message telling me that the firewall hasn't started and I manually have to start it.

During the implementing stage of the update the programme gets to 80% and stalls, eventually it will go to 100% and complete. Sometimes the computer will then run, at other times I have to turn it off and start all over. It will then work OK and during the day it updates regularly without problem.

This procedure with take about 20 minutes, what can I do as I deep scanned for virus's, and I've used CCleaner to clear out over 160gb of crap?

Dickens
Trusted Member

Date Joined Mar 2005
Total Posts : 249

Posted 7/19/2012 1:58 PM (GMT +3)

Have you tried a complete reinstall of BullGuard 12?

If you are not sure of the procedure please let me know.

Post Edited (Dickens) : 7/19/2012 10:59:26 AM GMT

Andreea-Luciana Ostache
Forum Moderator

Date Joined Aug 2010
Total Posts : 389

Posted 7/20/2012 10:32 PM (GMT +3)

This sounds to me like a program conflict. I recommend that you contact support.

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

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You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

Carpetman
New Member

Date Joined Jun 2012
Total Posts : 2

Posted 7/21/2012 1:19 PM (GMT +3)

Hi Dickens, did a re-install after contacting support, doesn't seemed to have made any difference.

Hi Andreea-Luciana, as you can see I have tried support, but will contact them again when I have more time for them to take control.

Thanks to both of you for replying.

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