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danno007
New Member


Date Joined Jun 2010
Total Posts : 2
  		   Posted 6-23-2010 12:02 (GMT +2)    Quote: Bullguard freezing on start-upAlert an admin about: Bullguard freezing on start-up
 
I am running Bullguard Internet Security Suite v8.5 under Windows XP home SP2 (1024mb RAM installed)
After reaching the desktop on booting-up, the red splash screen for the Bullguard program stays on screen and after 5-6 mins freezes up the whole PC.  Does anyone have any ideas on a fix for this?
 
 
Dan

Post Edited (danno007) : 23-06-2010 10:02:25 GMT

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Robert Mateescu
Forum Moderator




Date Joined Sep 2011
Total Posts : 157
  		   Posted 11-2-2011 7:05 (GMT +2)    Quote: Bullguard freezing on start-upAlert an admin about: Bullguard freezing on start-up
Hi Dan,

First of all, you should update your Windows XP to SP3.
Furthermore, your version of BullGuard is pretty old, we have released BullGuard 12 several weeks ago. The upgrade is free of any charges, and you can keep using the same subscription.

Here is what you need to do:

1. Click on the link in order to save the BullGuard 12 downloader: download.bullguard.com/BullGuardDownloader.exe
2. Run the file in order to download the corresponding installation kit for your PC.
Note: whilst uninstalling your older version using the installer, choose not to keep settings when promted.
3. Afterwards, you just need to follow this installation guide: http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-12/getting-started/installing-bullguard.aspx
Since you already have a BullGuard account you can login with your account details in the new application and skip the account creation process.

Cheers!

Robert Mateescu

Support Technician EN
support@bullguard.com
www.bullguard.com

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