This virus has shut down all my anti-virus software,AVG,spybot, highjack this, combofix. I have tried to download combo fix and malwarebytes by renaming and it will not allow the download. At this point I dont think I can download anything.
I downloaded, but cant unzip file. Also, any programs I have tried to download and save to desktop, I cant find. Even when I allow computer to search.....no success.
Follow the instructions on the site. When downloaded, click on – Check for updates – Button.
Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following are checked:
Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining. Ignore System Restore/Volume Information on ME and XP Please leave the others unchecked.
On the main screen, under Scan for Harmful Software click Scan your computer. On the left check C:\Fixed Drive. On the right, under Complete Scan, choose Perform Complete Scan. Click Next to start the scan. Please be patient while it scans your computer. After the scan is complete a summary box will appear. Click OK. Make sure everything in the white box has a check next to it, then click Next. It will quarantine what it found and if it asks if you want to reboot, click NO.
When the scan have finished ->
Click Preferences . Click the Statistics/Logs tab . Under Scanner Logs , double-click SUPERAntiSpyware Scan Log . It will open in your default text editor (such as Notepad/Wordpad).
I ran eset in safe mode. Could not save log. It deleted about 8 infections. Could not run superantispyware. If this helps, when I try to open anti-virus software on my desktop...I get "windows cannot access specified device, path or file. You may not have appropiate permision to access item", or if I click on a link it will say"application not found"
I did reboot, out of safe mode and having same problems
and download the installer for Gmer to your desktop, then click that file to run Gmer.
If on it's opening scan Gmer locates items shown in red or indicates "hidden" or "rootkit", stop there, and click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please. We don't want any crashes just from taking an initial look at things.
If not, then click on Scan (before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).
When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.
You can break logs into parts and use separate posts here when replying and posting the log files, if needed.
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