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lilbunny007
New Member

Date Joined Feb 2013
Total Posts : 2

Posted 2/24/2013 9:37 AM (GMT +3)

Computer says its locked when trying to boot up, managed to make it here in safe mode. Please help, need computer for work monday... :/ here is log...

Logfile of HijackThis v1.99.1
Scan saved at 11:31:56 PM, on 2/23/2013
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17197)

Running processes:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\sustew\AppData\Local\Temp\Temp1_hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&CUI=UN27610465932059428&ctid=CT3277370
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.funmoods.com/?f=1&a=axl&chnl=axl&cd=2XzuyEtN2Y1L1QzuyDyEzyzzyBtA0B0E0ByBtCtDtDtB0FtCtN0D0Tzu0CtBtAyEtN1L2XzutBtFtCtFtCtFtAtCtB&cr=1685613470
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - (no file)
R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
R3 - URLSearchHook: InternetHelper3 Toolbar - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: InfoAtoms - {103089DA-0F31-4A8B-843F-7D24A7FE8345} - C:\Program Files (x86)\InfoAtoms\IE32\InfoAtomsClientIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Funmoods Helper Object - {75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} - C:\PROGRA~2\Funmoods\1.5.23.22\bh\escort.dll (file missing)
O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\sustew\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: IMinent WebBooster - {A09AB6EB-31B5-454C-97EC-9B294D92EE2A} - C:\Program Files (x86)\Iminent\Iminent.WebBooster.InternetExplorer.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: InternetHelper3 - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll
O3 - Toolbar: Funmoods Toolbar - {A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} - C:\PROGRA~2\Funmoods\1.5.23.22\escorTlbr.dll (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: InternetHelper3 Toolbar - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [Client Access Service] C:\Program Files (x86)\IBM\Client Access\cwbsvstr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Internet Helper Anti-phishing] "C:\ProgramData\Internet Helper Anti-phishing\internetHelper_antiphishing.exe"
O4 - HKLM\..\Run: [SMessaging] C:\Users\sustew\AppData\Local\Strongvault Online Backup\SMessaging.exe
O4 - HKLM\..\Run: [Iminent] C:\Program Files (x86)\Iminent\Iminent.exe /warmup "F77F87E5-A6BD-4922-A530-EDF63D7E9F8C"
O4 - HKLM\..\Run: [IminentMessenger] C:\Program Files (x86)\Iminent\Iminent.Messengers.exe
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\sustew\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [Google Update] "C:\Users\sustew\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_B026D711E661D026DC09D9E6F65C531A] "C:\Users\sustew\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Messenger] "C:\Program Files (x86)\Strongvault Online Backup\ClientMessenger.exe"
O4 - HKCU\..\Run: [mdlfeuapulqrhae] C:\ProgramData\mdlfeuap.exe
O4 - HKCU\..\RunOnce: [internethelper] "C:\Program Files (x86)\LANDesk\LDClient\softmon.exe" /r reg.exe delete "HKCU\Software\AppDataLow\Software\internethelper" /f
O4 - HKCU\..\RunOnce: [internethelper_XP] "C:\Program Files (x86)\LANDesk\LDClient\softmon.exe" /r reg.exe delete "HKCU\Software\internethelper" /f
O4 - Startup: Facebook Messenger.lnk = C:\Users\sustew\AppData\Local\Facebook\Messenger\2.1.4651.0\FacebookMessenger.exe
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: StrongVaultApp.exe.lnk = C:\Users\sustew\AppData\Local\Strongvault\StrongVaultApp.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [INTERNATIONAL] International
O13 - Gopher Prefix:
O16 - DPF: {B4CB50E4-0309-4906-86EA-10B6641C8392} (SlimClient Class) - https://checkpoint.franklincovey.com/CSHELL/extender.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{B0969990-94AB-4DB4-B011-3650AA3F0E69}: NameServer = 10.1.10.5 10.1.10.17
O17 - HKLM\System\CCS\Services\Tcpip\..\{EA7BE003-85B4-4D70-9EB2-4D0652BFA482}: NameServer = 10.1.10.80,12.127.17.71
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files (x86)\Windows Live\Mail\mailcomm.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe
O23 - Service: LANDesk(R) Management Agent (CBA8) - Avocent Corporation - C:\Program Files (x86)\LANDesk\Shared Files\residentagent.exe
O23 - Service: Check Point SSL Network Extender (cpextender) - Check Point Software Technologies - C:\Program Files (x86)\CheckPoint\SSL Network Extender\slimsvc.exe
O23 - Service: System i Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\Windows\cwbrxd.exe
O23 - Service: DefaultTabSearch - Unknown owner - C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe
O23 - Service: DefaultTabUpdate - Unknown owner - C:\Users\sustew\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc (file missing)
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)
O23 - Service: Intel Local Scheduler Service - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\LocalSch.EXE
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\Windows\system32\CBA\pds.exe
O23 - Service: LANDesk Remote Control Service (ISSUSER) - Unknown owner - C:\PROGRA~2\LANDesk\LDClient\issuser.exe" /SERVICE (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LANDesk Policy Invoker - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\policy.client.invoker.exe
O23 - Service: LANDesk Targeted Multicast - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\tmcsvc.exe
O23 - Service: LANDesk(R) Out-of-Band Monitor Service - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\amtmon.exe
O23 - Service: Microsoft SharePoint Workspace Audit Service - Unknown owner - C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE" /auditservice (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NetOp Helper ver. 7.65 (2004317) (NetOp Host for NT Service) - Danware Data A/S - C:\Program Files (x86)\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - c:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - c:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: LANDesk(R) Software Monitoring Service (Softmon) - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\softmon.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SProtection - Iminent - C:\Program Files (x86)\Common Files\Umbrella\umbrella.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe (file missing)

lilbunny007
New Member

Date Joined Feb 2013
Total Posts : 2

Posted 2/24/2013 11:49 AM (GMT +3)

Updated: I was assisted by your live agents and believe the problem is resolved. here is a updated hijackthis log. It has some errors when it ran, but still produced a log. Do you see anything Wise Ones?

Logfile of HijackThis v1.99.1
Scan saved at 1:45:52 AM, on 2/24/2013
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17197)

Running processes:
C:\Users\sustew\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\sustew\AppData\Local\Facebook\Messenger\2.1.4651.0\FacebookMessenger.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
C:\Users\sustew\AppData\Local\Temp\Temp1_hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&CUI=UN27610465932059428&ctid=CT3277370
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.funmoods.com/?f=1&a=axl&chnl=axl&cd=2XzuyEtN2Y1L1QzuyDyEzyzzyBtA0B0E0ByBtCtDtDtB0FtCtN0D0Tzu0CtBtAyEtN1L2XzutBtFtCtFtCtFtAtCtB&cr=1685613470
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: InternetHelper3 Toolbar - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: InfoAtoms - {103089DA-0F31-4A8B-843F-7D24A7FE8345} - C:\Program Files (x86)\InfoAtoms\IE32\InfoAtomsClientIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Funmoods Helper Object - {75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} - C:\PROGRA~2\Funmoods\1.5.23.22\bh\escort.dll (file missing)
O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\sustew\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll (file missing)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: IMinent WebBooster - {A09AB6EB-31B5-454C-97EC-9B294D92EE2A} - C:\Program Files (x86)\Iminent\Iminent.WebBooster.InternetExplorer.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: InternetHelper3 - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll
O3 - Toolbar: Funmoods Toolbar - {A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} - C:\PROGRA~2\Funmoods\1.5.23.22\escorTlbr.dll (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: InternetHelper3 Toolbar - {b920380d-fbe7-45c7-96ab-37e9870a566c} - C:\Program Files (x86)\InternetHelper3\prxtbInte.dll
O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [Client Access Service] C:\Program Files (x86)\IBM\Client Access\cwbsvstr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Internet Helper Anti-phishing] "C:\ProgramData\Internet Helper Anti-phishing\internetHelper_antiphishing.exe"
O4 - HKLM\..\Run: [SMessaging] C:\Users\sustew\AppData\Local\Strongvault Online Backup\SMessaging.exe
O4 - HKLM\..\Run: [Iminent] C:\Program Files (x86)\Iminent\Iminent.exe /warmup "F77F87E5-A6BD-4922-A530-EDF63D7E9F8C"
O4 - HKLM\..\Run: [IminentMessenger] C:\Program Files (x86)\Iminent\Iminent.Messengers.exe
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\sustew\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_B026D711E661D026DC09D9E6F65C531A] "C:\Users\sustew\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Startup: Facebook Messenger.lnk = C:\Users\sustew\AppData\Local\Facebook\Messenger\2.1.4651.0\FacebookMessenger.exe
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [INTERNATIONAL] International
O13 - Gopher Prefix:
O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (Bitdefender QuickScan Control) - http://quickscan.bitdefender.com/qsax/qsax.cab
O16 - DPF: {B4CB50E4-0309-4906-86EA-10B6641C8392} (SlimClient Class) - https://checkpoint.franklincovey.com/CSHELL/extender.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{B0969990-94AB-4DB4-B011-3650AA3F0E69}: NameServer = 10.1.10.5 10.1.10.17
O17 - HKLM\System\CCS\Services\Tcpip\..\{EA7BE003-85B4-4D70-9EB2-4D0652BFA482}: NameServer = 10.1.10.80,12.127.17.71
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = fc.franklincovey.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fc.franklincovey.com,franklincovey.com,hsd1.ut.comcast.net
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files (x86)\Windows Live\Mail\mailcomm.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe
O23 - Service: LANDesk(R) Management Agent (CBA8) - Avocent Corporation - C:\Program Files (x86)\LANDesk\Shared Files\residentagent.exe
O23 - Service: Check Point SSL Network Extender (cpextender) - Check Point Software Technologies - C:\Program Files (x86)\CheckPoint\SSL Network Extender\slimsvc.exe
O23 - Service: System i Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\Windows\cwbrxd.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc (file missing)
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)
O23 - Service: Intel Local Scheduler Service - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\LocalSch.EXE
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\Windows\system32\CBA\pds.exe
O23 - Service: LANDesk Remote Control Service (ISSUSER) - Unknown owner - C:\PROGRA~2\LANDesk\LDClient\issuser.exe" /SERVICE (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LANDesk Policy Invoker - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\policy.client.invoker.exe
O23 - Service: LANDesk Targeted Multicast - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\tmcsvc.exe
O23 - Service: LANDesk(R) Out-of-Band Monitor Service - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\amtmon.exe
O23 - Service: Microsoft SharePoint Workspace Audit Service - Unknown owner - C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE" /auditservice (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NetOp Helper ver. 7.65 (2004317) (NetOp Host for NT Service) - Danware Data A/S - C:\Program Files (x86)\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - c:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - c:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: SMS Task Sequence Agent (smstsmgr) - Unknown owner - C:\Windows\SysWOW64\CCM\TSManager.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: LANDesk(R) Software Monitoring Service (Softmon) - LANDesk Software, Inc. and its affiliates. - C:\Program Files (x86)\LANDesk\LDClient\softmon.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SProtection - Iminent - C:\Program Files (x86)\Common Files\Umbrella\umbrella.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe (file missing)

Robert Mateescu
Forum Moderator

Date Joined Sep 2011
Total Posts : 212

Posted 2/26/2013 12:02 AM (GMT +3)

Hi lilbunny007,

Here is what you need to do:

1. Reboot your computer in Safe Mode with Networking by pressing F8 (or F5 on some computers) before Windows starts (before the Windows logo appears) and choosing Safe Mode with Networking from the following screen.

2. Download the Combofix tool from here.
Note: Do not mouse click ComboFix's window while it is running. That may cause it to stall.
When finished, it will produce a log for you. The log is automatically saved on C:\ and is named Combofix.txt.

3. Restart in Normal Mode and post the log.

Cheers!

Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

Forum Information

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