Possible Virus Affecting Wireless Printing

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Cyndy
New Member

Date Joined Sep 2010
Total Posts : 11

Posted 7/8/2012 7:58 AM (GMT +3)

My Toshiba laptop has suddenly developed a problem where I can NOT successfully send anything to my printer for printing wirelessly. I click print, but the printer does not respond.

Also, in my Yahoo email program, when I click on "New" to create a new email, the new email that opens is missing the bar that allows me to choose font, size, color, etc. When I type in the email, it uses a very basic font, and there are no other choices of font. It feels like a "fake" new email has opened.

Thank you a thousand times for helping me!

Cyndy

-----------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:27:10 PM, on 7/7/2012
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Users\Cyndy\PROGRAMS\firefox.exe
C:\Users\Cyndy\PROGRAMS\plugin-container.exe
C:\Users\Cyndy\PROGRAMS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?ilc=8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=8
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Users\Cyndy\PROGRAMS\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Users\Cyndy\PROGRAMS\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Five9 CTI Web Services] C:\windows\SysWOW64\javaws.exe "https://us2.five9.com/integrations/wsAgentJava6.jnlp?user=CTull@expertplanet.com"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.arise.com
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\windows\SysWOW64\guard32.dll
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Users\Cyndy\PROGRAMS\SASCORE64.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing)
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Users\Cyndy\PROGRAMS\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9840 bytes

--------------------------------------------------------------------------

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.07.07.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Cyndy :: CYNDY-LAPTOP [administrator]

7/7/2012 10:29:44 PM
mbam-log-2012-07-07 (22-29-44).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 318546
Time elapsed: 47 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

---------------------------------------------------------------------------------

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 10.3.0
Run by Cyndy at 21:23:53 on 2012-07-07
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2053 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Spybot - Search and Destroy *Enabled/Outdated* {1EAF1D03-5480-F3B2-EB14-11F0F5EE2699}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
FW: COMODO Firewall *Enabled* {7DB03214-694B-060B-1600-BD4715C36DBB}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cmdagent.exe
C:\windows\system32\svchost.exe -k NetworkService
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Users\Cyndy\PROGRAMS\SASCORE64.EXE
C:\windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\windows\system32\svchost.exe -k HPService
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Users\Cyndy\PROGRAMS\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Cyndy\PROGRAMS\SUPERAntiSpyware.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Users\Cyndy\PROGRAMS\firefox.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Users\Cyndy\PROGRAMS\plugin-container.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\SysWOW64\cmd.exe
C:\windows\system32\conhost.exe
C:\windows\SysWOW64\cscript.exe
C:\windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page =
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.yahoo.com/?ilc=8
mStart Page = hxxp://www.yahoo.com/?ilc=8
mWinlogon: Userinit=userinit.exe
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Five9 CTI Web Services] C:\windows\SysWOW64\javaws.exe "https://us2.five9.com/integrations/wsAgentJava6.jnlp?user=CTull@expertplanet.com"
uRun: [SUPERAntiSpyware] C:\Users\Cyndy\PROGRAMS\SUPERAntiSpyware.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
mRun: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe"
StartupFolder: C:\Users\Cyndy\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
Trusted Zone: arise.com
Trusted Zone: liveops.com\agents
Trusted Zone: liveops.com\callcenter
Trusted Zone: liveops.com\forums
Trusted Zone: liveops.com\irc
Trusted Zone: liveops.com\schedule
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{AB84B875-E646-4DAB-B404-9EB4335B1E2F} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{AB84B875-E646-4DAB-B404-9EB4335B1E2F}\452796E6964797737373 : DhcpNameServer = 209.18.47.61 209.18.47.62
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Notify: SDWinLogon - SDWinLogon.dll
AppInit_DLLs: C:\windows\SysWOW64\guard32.dll
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\windows\system32\cmd.exe /D /C start C:\windows\system32\ie4uinit.exe -ClearIconCache
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO-X64: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun-x64: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun-x64: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun-x64: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
mRun-x64: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [SDTray] "C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDTray.exe"
AppInit_DLLs-X64: C:\windows\SysWOW64\guard32.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Cyndy\AppData\Roaming\Mozilla\Firefox\Profiles\jkzijpeo.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=mkg030&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxps://login.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mkg030&p=
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Cyndy\PROGRAMS\Foxit Reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\system32\DRIVERS\MpFilter.sys --> C:\windows\system32\DRIVERS\MpFilter.sys [?]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;C:\windows\system32\DRIVERS\cmdguard.sys --> C:\windows\system32\DRIVERS\cmdguard.sys [?]
R1 cmdHlp;COMODO Internet Security Helper Driver;C:\windows\system32\DRIVERS\cmdhlp.sys --> C:\windows\system32\DRIVERS\cmdhlp.sys [?]
R1 SASDIFSV;SASDIFSV;C:\Users\Cyndy\PROGRAMS\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Users\Cyndy\PROGRAMS\saskutil64.sys [2011-7-12 12368]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]
R2 !SASCORE;SAS Core Service;C:\Users\Cyndy\PROGRAMS\SASCore64.exe [2011-8-11 140672]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\system32\atiesrxx.exe --> C:\windows\system32\atiesrxx.exe [?]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2010-9-18 126392]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDFSSvc.exe [2012-7-2 1122296]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDUpdSvc.exe [2012-7-2 838136]
R2 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Users\Cyndy\PROGRAMS\Spybot - Search & Destroy 2\SDWSCSvc.exe [2012-7-2 166528]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-4-6 258928]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\system32\DRIVERS\TVALZFL.sys --> C:\windows\system32\DRIVERS\TVALZFL.sys [?]
R3 amdkmdag;amdkmdag;C:\windows\system32\DRIVERS\atipmdag.sys --> C:\windows\system32\DRIVERS\atipmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\windows\system32\DRIVERS\atikmpag.sys --> C:\windows\system32\DRIVERS\atikmpag.sys [?]
R3 PGEffect;Pangu effect driver;C:\windows\system32\DRIVERS\pgeffect.sys --> C:\windows\system32\DRIVERS\pgeffect.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\system32\DRIVERS\Rt64win7.sys --> C:\windows\system32\DRIVERS\Rt64win7.sys [?]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\system32\DRIVERS\rtl8192se.sys --> C:\windows\system32\DRIVERS\rtl8192se.sys [?]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Users\Cyndy\PROGRAMS\Updater\Updater.exe [2012-6-7 160944]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-10 257696]
S3 NisDrv;Microsoft Network Inspection System;C:\windows\system32\DRIVERS\NisDrvWFP.sys --> C:\windows\system32\DRIVERS\NisDrvWFP.sys [?]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-3-26 291696]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\system32\Drivers\RtsUStor.sys --> C:\windows\system32\Drivers\RtsUStor.sys [?]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-9-18 51512]
S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2012-07-08 00:00:51 9013136 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{6359C43C-1CFB-4F46-A880-79E63BF98841}\mpengine.dll
2012-07-06 23:59:54 9013136 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-07-03 23:35:33 927800 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{BC8B66E2-3EB5-41B0-BBDF-8409CB4E719F}\gapaengine.dll
2012-07-02 05:20:18 17272 ----a-w- C:\windows\System32\sdnclean64.exe
2012-07-02 05:15:38 -------- d-----w- C:\Users\Cyndy\AppData\Roaming\SUPERAntiSpyware.com
2012-07-02 05:15:07 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2012-06-26 23:44:54 -------- d-----w- C:\Users\Cyndy\AppData\Local\Chromium
2012-06-25 17:19:27 -------- d-----w- C:\Users\Cyndy\AppData\Roaming\PCCUStubInstaller
2012-06-25 15:51:12 2622464 ----a-w- C:\windows\System32\wucltux.dll
2012-06-25 15:50:58 99840 ----a-w- C:\windows\System32\wudriver.dll
2012-06-25 15:50:43 36864 ----a-w- C:\windows\System32\wuapp.exe
2012-06-25 15:50:43 186752 ----a-w- C:\windows\System32\wuwebv.dll
2012-06-14 17:05:52 209920 ----a-w- C:\windows\System32\profsvc.dll
2012-06-14 17:05:48 3216384 ----a-w- C:\windows\System32\msi.dll
2012-06-14 17:05:48 2342400 ----a-w- C:\windows\SysWow64\msi.dll
2012-06-14 17:05:46 514560 ----a-w- C:\windows\SysWow64\qdvd.dll
2012-06-14 17:05:46 366592 ----a-w- C:\windows\System32\qdvd.dll
2012-06-14 17:05:45 3146752 ----a-w- C:\windows\System32\win32k.sys
2012-06-12 04:53:21 -------- d-----w- C:\windows\SysWow64\spool
2012-06-12 04:52:25 -------- d-----w- C:\Program Files (x86)\Common Files\HP
.
==================== Find3M ====================
.
2012-05-24 01:30:05 70304 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-05-24 01:30:05 419488 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2012-05-15 04:01:31 1188864 ----a-w- C:\windows\System32\wininet.dll
2012-05-15 03:03:54 981504 ----a-w- C:\windows\SysWow64\wininet.dll
2012-05-04 11:06:22 5559664 ----a-w- C:\windows\System32\ntoskrnl.exe
2012-05-04 10:03:53 3968368 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2012-05-04 10:03:50 3913072 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2012-04-28 03:55:21 210944 ----a-w- C:\windows\System32\drivers\rdpwd.sys
2012-04-26 05:41:56 77312 ----a-w- C:\windows\System32\rdpwsx.dll
2012-04-26 05:41:55 149504 ----a-w- C:\windows\System32\rdpcorekmts.dll
2012-04-26 05:34:27 9216 ----a-w- C:\windows\System32\rdrmemptylst.exe
2012-04-24 05:37:37 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2012-04-24 05:37:37 140288 ----a-w- C:\windows\System32\cryptnet.dll
2012-04-24 05:37:36 1462272 ----a-w- C:\windows\System32\crypt32.dll
2012-04-24 04:36:42 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2012-04-24 04:36:42 1158656 ----a-w- C:\windows\SysWow64\crypt32.dll
2012-04-24 04:36:42 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2012-04-20 03:45:41 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2012-04-20 03:16:44 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb
.
============= FINISH: 21:24:34.38 ===============

--------------------------------------------------------------------------------------

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/8/2010 12:55:24 AM
System Uptime: 7/7/2012 2:04:42 PM (7 hours ago)
.
Motherboard: TOSHIBA | | NALAE
Processor: AMD Turion(tm) II P520 Dual-Core Processor | Socket M2/S1G1 | 2300/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 287 GiB total, 240.561 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet Pro 8500 A909n
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet Pro 8500 A909n
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Officejet Pro 8500 A909n
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Officejet Pro 8500 A909n
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
==== System Restore Points ===================
.
RP163: 6/17/2012 6:59:34 PM - Windows Update
RP164: 6/20/2012 1:31:39 PM - Removed Skype™ 5.9
RP165: 6/20/2012 1:32:34 PM - Removed Skype™ 5.9
RP166: 6/21/2012 10:11:35 AM - Removed Skype Click to Call
RP167: 6/21/2012 10:12:37 AM - Removed Skype™ 5.10
RP168: 6/21/2012 7:14:48 PM - Windows Update
RP169: 6/25/2012 10:50:07 AM - Windows Update
RP170: 6/25/2012 7:13:36 PM - Windows Update
RP171: 6/28/2012 7:17:13 PM - Windows Update
RP172: 6/29/2012 12:08:16 PM - Device Driver Package Install: COMODO Network Service
RP173: 7/2/2012 7:24:40 PM - Windows Update
RP174: 7/6/2012 6:59:18 PM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
8500A909_eDocs
8500A909_Help
8500A909n
Adobe Flash Player 11 ActiveX
AT&T Connect Participant Application v8.9.35
BPD_DSWizards
bpd_scan
BPDSoftware
BPDSoftware_Ini
BufferChm
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Destinations
DeviceDiscovery
DocMgr
DocProc
Fax
Foxit Reader
HSHSetup Utility
Java Auto Updater
Java(TM) 7 Update 3
Junk Mail filter update
Malwarebytes Anti-Malware version 1.61.0.1400
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Mozilla Firefox 12.0 (x86 en-US)
MSVCRT
MSXML 4.0 SP3 Parser (KB973685)
OpenOffice.org 3.2
ProductContext
Quickbooks Financial Center
Realtek Ethernet Controller Driver For Windows 7
Realtek HDMI Audio Driver for ATI
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Skype™ 5.10
Spybot - Search & Destroy
Status
Toolbox
TOSHIBA Application Installer
TOSHIBA Assist
TOSHIBA Bulletin Board
TOSHIBA eco Utility
TOSHIBA Face Recognition
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
Toshiba Laptop Checkup
TOSHIBA Media Controller
TOSHIBA Media Controller Plug-in
Toshiba Online Backup
TOSHIBA Quality Application
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
ToshibaRegistration
TrayApp
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Utility Common Driver
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
7/7/2012 2:05:43 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running.
7/7/2012 2:05:13 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
7/7/2012 2:05:13 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.
.
==== End Of File ===========================

Cyndy
New Member

Date Joined Sep 2010
Total Posts : 11

Posted 7/9/2012 7:35 PM (GMT +3)

BTW, just found out someone got spam email that showed it came from my email account.

Now I'm pretty well convinced there's a virus or trojan involved.

Andreea-Luciana Ostache
Forum Moderator

Date Joined Aug 2010
Total Posts : 375

Posted 7/10/2012 10:41 AM (GMT +3)

I do not see an infection in the logs you posted, but I see:

SUPERAntiSpyware, Microsoft Security Essentials, COMODO Internet Security, Norton PC Checkup, and something from Avast 5. Choose one complete suite and stick with it.

Also, I see a lot of processes running. Do you really need everything to run at the same time?

Regarding the printing issue, I recommend that you go ahead and disable both Windows Firewall and Comodo Firewall and see if you can print.

Regarding the problem with your Yahoo Mail, try resetting Firefox as seen here and see if you still have an issue:
support.mozilla.org/en-US/kb/reset-preferences-fix-problems

Andreea-Luciana Ostache
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Post your question on these forums, contact Support or contact me on Twitter!

Cyndy
New Member

Date Joined Sep 2010
Total Posts : 11

Posted 7/11/2012 7:36 AM (GMT +3)

I do not want unnecessary processes running, and suspect that some of the processes have been initiated without my knowledge. How do I go about disabling/ stopping/ removing processes that I do not want running?

Thanks

Andreea-Luciana Ostache
Forum Moderator

Date Joined Aug 2010
Total Posts : 375

Posted 7/11/2012 7:52 AM (GMT +3)

I will not recommend any special tools for that as most tools tend to give you access in places you can damage your computer.

To deactivate programs that are set to start as your Windows starts:
1. Click on the Start button and type directly in the search box then press Enter: msconfig
This will bring up the System Configuration Utility.
2. Click on the Startup tab an expand the columns by hoovering and then clicking on the line that separate each column header (the icon will change it's shape, so you can't miss it).
3. Look in the Command column mostly and at the names of the folders. You will easily identify most of the entries there.
Note: For the entries that you can not identify, write them here and I will tell you all about them.
4. Uncheck the boxes for the programs that you do not wish to start by themselves.
5. Press OK and restart the computer.
6. When the computer starts back up, you will see a window telling you that you have chosen to run the System Configuration Utility. To stop having that message displayed all the time, before you go ahead and press OK, make sure that you check the box "Do not show this message...".

The good part is that anything that is turned off from the Startup tab can not have any impact on your system.

I recommend that you disable all or most of the entries there. The programs that actually need to start with your Windows have separate services that automatically start the programs, when you need them (such as the printer panel).

stanleywan
New Member

Date Joined Jan 2012
Total Posts : 32

Posted 7/13/2012 4:55 PM (GMT +3)

Hi Cyndy:

This is the way I checked my yahoo e-mail account.

Try this link: labs.sucuri.net/?yahooleak

Good luck.

Andreea Edit: I confirm that the link is OK to use.

Post Edited (Andreea-Luciana Ostache) : 7/15/2012 3:16:26 PM GMT

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