Please help me get rid of ads.directrev

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designtech
New Member

Date Joined Feb 2013
Total Posts : 4

Posted 2/16/2013 6:38 AM (GMT +3)

Hi, I'd appreciate any help you can give me in trying to help my father-in-law get rid of the directrev ads from his computer. I ran through the instructions here http://forum.bullguard.com/forum/9/Before-posting-a-log_43562.html, and the log files are below.

Thanks in advance!sdf

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:18:33 PM, on 2/15/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\PCPitstop\Download Nitro\pcpitstop-nitro.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Arcade Movie\ArcadeMovieService.exe
C:\Program Files (x86)\SiteRanker\SiteRankTray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Users\Steven Wells\AppData\Roaming\mjusbsp\magicJack.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.snap.do/?publisher=SnapdoIMonetizer&dpid=SnapdoEMon&co=US&userid=56553746-1375-47e2-817b-809e02a2046d&searchtype=ds&q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.searchnu.com/406
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80116&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80116
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.snap.do/?publisher=SnapdoIMonetizer&dpid=SnapdoEMon&co=US&userid=56553746-1375-47e2-817b-809e02a2046d&searchtype=ds&q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.snap.do/?publisher=SnapdoIMonetizer&dpid=SnapdoEMon&co=US&userid=56553746-1375-47e2-817b-809e02a2046d&searchtype=ds&q={searchTerms}
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80116&lng=en
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80116
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: (no name) - {11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5} - C:\PROGRA~2\SITERA~1\SiteRank.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files (x86)\BitComet\tools\BitCometBHO_1.5.4.11.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {ece24dcf-8548-4655-b392-47a388721482} - (no file)
O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.6"
O4 - HKLM\..\Run: [ArcadeMovieService] "C:\Program Files (x86)\Acer Arcade Deluxe\Arcade Movie\ArcadeMovieService.exe"
O4 - HKLM\..\Run: [SiteRanker] "C:\Program Files (x86)\SiteRanker\SiteRankTray.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~2\SEARCH~2\Datamngr\DATAMN~1.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [cdloader] "C:\Users\Steven Wells\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [Download Nitro] "C:\Program Files (x86)\PCPitstop\Download Nitro\pcpitstop-nitro.exe" -autorun
O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Steven Wells\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files (x86)\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files (x86)\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files (x86)\BitComet\tools\BitCometBHO_1.5.4.11.dll/206 (file missing)
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O13 - Gopher Prefix:
O15 - Trusted Zone: my.magicjack.com
O15 - Trusted Zone: reg.talk4free.com
O16 - DPF: {070DC617-E3B7-468B-A29C-D4E84FAE938C} (VersionControl Class) - http://utilities.pcpitstop.com/pctuneup2/controls/pctuneup.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{14A4C815-30A4-487B-A65C-B991E0733348}: NameServer = 67.90.152.122,67.107.71.186
O17 - HKLM\System\CS1\Services\Tcpip\..\{14A4C815-30A4-487B-A65C-B991E0733348}: NameServer = 67.90.152.122,67.107.71.186
O17 - HKLM\System\CS2\Services\Tcpip\..\{14A4C815-30A4-487B-A65C-B991E0733348}: NameServer = 67.90.152.122,67.107.71.186
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - (no file)
O20 - AppInit_DLLs: C:\PROGRA~3\Wincert\WIN32C~1.DLL C:\PROGRA~2\SEARCH~2\Datamngr\datamngr.dll C:\PROGRA~2\SEARCH~2\Datamngr\IEBHO.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: BitComet Disk Boost Service (BITCOMET_HELPER_SERVICE) - www.BitComet.com - C:\Program Files (x86)\BitComet\tools\BitCometService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PCPitstop Scheduling - PC Pitstop LLC - C:\Program Files (x86)\CA\PCPitstopScheduleService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\Cyberlink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe
O23 - Service: USBS3S4Detection - Unknown owner - C:\OEM\USBDECTION\USBS3S4Detection.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13878 bytes

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.16.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steven Wells :: STEVENWELLS-PC [administrator]

2/15/2013 8:25:28 PM
mbam-log-2013-02-15 (20-25-28).txt

Scan type: Full scan (C:\|F:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 409542
Time elapsed: 36 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014} (PUP.Datamngr) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

DDS log files to follow...

designtech
New Member

Date Joined Feb 2013
Total Posts : 4

Posted 2/16/2013 6:38 AM (GMT +3)

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Steven Wells at 21:06:28 on 2013-02-15
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6071.3434 [GMT -6:00]
.
AV: CA Anti-Virus Plus *Enabled/Updated* {57B5C44D-AAB5-DBC9-741B-542BE5A132EA}
SP: CA Anti-Virus Plus *Enabled/Updated* {ECD425A9-8C8F-D447-4EAB-6F599E267857}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Bitdefender\Bitdefender 2013\bdagent.exe
C:\Program Files (x86)\PCPitstop\Download Nitro\pcpitstop-nitro.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Arcade Movie\ArcadeMovieService.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\SiteRanker\SiteRankTray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Search Results Toolbar\Datamngr\datamngrUI.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Users\Steven Wells\AppData\Roaming\mjusbsp\magicJack.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.searchnu.com/406
uSearch Bar = hxxp://feed.snap.do/?publisher=SnapdoIMonetizer&dpid=SnapdoEMon&co=US&userid=56553746-1375-47e2-817b-809e02a2046d&searchtype=ds&q={searchTerms}
mStart Page = about:blank
uSearchAssistant = hxxp://feed.snap.do/?publisher=SnapdoIMonetizer&dpid=SnapdoEMon&co=US&userid=56553746-1375-47e2-817b-809e02a2046d&searchtype=ds&q={searchTerms}
uSearchURL,(Default) = hxxp://www.google.com/cse?cx=partner-pub-6697027465779297:6266754324&ie=ISO-8859-1&sa=Search&q=%s
mSearchAssistant = hxxp://toolbar.inbox.com/search/ie.aspx?tbid=80116&lng=en
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80116
mURLSearchHooks: {ece24dcf-8548-4655-b392-47a388721482} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: <No Name>: {11BF46C6-B3DE-48BD-BF70-3AD85CAB80B5} - C:\Program Files (x86)\SiteRanker\SiteRank.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO: BitComet Helper: {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files (x86)\BitComet\tools\BitCometBHO_1.5.4.11.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [cdloader] "C:\Users\Steven Wells\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Download Nitro] "C:\Program Files (x86)\PCPitstop\Download Nitro\pcpitstop-nitro.exe" -autorun
uRun: [Facebook Update] "C:\Users\Steven Wells\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
mRun: [MDS_Menu] "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer Arcade Deluxe\MediaShow Espresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.6"
mRun: [ArcadeMovieService] "C:\Program Files (x86)\Acer Arcade Deluxe\Arcade Movie\ArcadeMovieService.exe"
mRun: [SiteRanker] "C:\Program Files (x86)\SiteRanker\SiteRankTray.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [DATAMNGR] C:\PROGRA~2\SEARCH~2\Datamngr\DATAMN~1.EXE
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\Users\STEVEN~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BILLMI~1.LNK - C:\QUICKENW\BILLMIND.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: &D&ownload &with BitComet - C:\Program Files (x86)\BitComet\BitComet.exe/AddLink.htm
IE: &D&ownload all with BitComet - C:\Program Files (x86)\BitComet\BitComet.exe/AddAllLink.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - C:\Program Files (x86)\BitComet\tools\BitCometBHO_1.5.4.11.dll/206
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {070DC617-E3B7-468B-A29C-D4E84FAE938C} - hxxp://utilities.pcpitstop.com/pctuneup2/controls/pctuneup.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
TCP: NameServer = 172.16.6.1
TCP: Interfaces\{14A4C815-30A4-487B-A65C-B991E0733348} : NameServer = 67.90.152.122,67.107.71.186
TCP: Interfaces\{14A4C815-30A4-487B-A65C-B991E0733348} : DHCPNameServer = 172.16.6.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - <orphaned>
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~3\Wincert\WIN32C~1.DLL C:\PROGRA~2\SEARCH~2\Datamngr\datamngr.dll C:\PROGRA~2\SEARCH~2\Datamngr\IEBHO.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = about:blank
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: DataMngr: {C1ED9DA0-AFD0-4b90-AC6A-D3874F591014} - C:\Program Files (x86)\Search Results Toolbar\Datamngr\x64\BrowserConnection.dll
x64-BHO: Hotspot Shield Class: {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - LocalServer32 - <no file>
x64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [Bdagent] C:\Program Files\Bitdefender\Bitdefender 2013\bdagent.exe
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 avc3;avc3;C:\Windows\System32\drivers\avc3.sys [2013-1-29 707528]
R0 gzflt;gzflt;C:\Windows\System32\drivers\gzflt.sys [2012-9-28 145696]
R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys [2012-7-20 103504]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2010-1-8 23584]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-12-8 13336]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2010-12-8 243232]
R2 UPDATESRV;Bitdefender Desktop Update Service;C:\Program Files\Bitdefender\Bitdefender 2013\updatesrv.exe [2012-10-25 68416]
R3 avchv;avchv Function Driver;C:\Windows\System32\drivers\avchv.sys [2012-12-10 261056]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-12-20 317440]
R3 LVUVC64;Logitech QuickCam E3500(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2009-10-7 6379288]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2011-12-27 1813056]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-3-2 648808]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 avckf;avckf;C:\Windows\System32\drivers\avckf.sys [2013-1-29 589000]
S3 BDSandBox;BDSandBox;C:\Windows\System32\drivers\bdsandbox.sys [2012-10-25 82384]
S3 BITCOMET_HELPER_SERVICE;BitComet Disk Boost Service;C:\Program Files (x86)\BitComet\tools\BitCometService.exe -service --> C:\Program Files (x86)\BitComet\tools\BitCometService.exe -service [?]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 PCPitstop Scheduling;PCPitstop Scheduling;C:\Program Files (x86)\CA\PCPitstopScheduleService.exe [2011-6-20 90864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-1 59392]
S3 USBS3S4Detection;USBS3S4Detection;C:\OEM\USBDECTION\USBS3S4Detection.exe [2009-12-13 76320]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-6-21 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-02-16 02:23:51 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-02-16 02:23:51 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-02-14 05:05:29 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-14 05:05:29 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-13 18:30:01 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-02-13 18:30:00 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-02-13 18:30:00 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-02-13 18:29:44 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-13 18:29:40 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-02-13 18:29:40 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-02-13 18:29:39 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-02-13 18:29:39 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-02-13 18:29:39 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-02-13 18:29:39 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-02-13 18:29:30 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-02-13 18:29:30 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-02-02 23:40:35 -------- d-----w- C:\Program Files\CCleaner
2013-01-29 21:20:10 707528 ----a-w- C:\Windows\System32\drivers\avc3.sys
2013-01-29 21:19:24 589000 ----a-w- C:\Windows\System32\drivers\avckf.sys
2013-01-27 02:09:56 -------- d-----w- C:\Users\Steven Wells\AppData\Roaming\WildTangent
.
==================== Find3M ====================
.
2013-02-09 23:11:00 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-02-09 23:11:00 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-01-29 21:18:05 82384 ----a-w- C:\Windows\System32\drivers\bdsandbox.sys
2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2012-12-20 19:10:12 741 ----a-w- C:\Windows\SysWow64\lod1.vbs
2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2012-12-10 18:58:06 261056 ----a-w- C:\Windows\System32\drivers\avchv.sys
2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll
2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs
2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs
2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs
2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs
2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs
2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs
2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs
2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs
2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs
2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs
2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs
2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs
2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs
2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs
2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll
2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll
2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe
2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe
2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll
2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2012-11-20 05:48:49 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2012-11-20 04:51:09 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
.
============= FINISH: 21:06:40.11 ===============

Robert Mateescu
Forum Moderator

Date Joined Sep 2011
Total Posts : 213

Posted 2/18/2013 7:54 AM (GMT +3)

Hi there,

Here is what you need to do:

1. Reboot your computer in Safe Mode with Networking by pressing F8 (or F5 on some computers) before Windows starts (before the Windows logo appears) and choosing Safe Mode with Networking from the following screen.

2. Download the Combofix tool from here.
Note: Do not mouse click ComboFix's window while it is running. That may cause it to stall.
When finished, it will produce a log for you. The log is automatically saved on C:\ and is named Combofix.txt.

3. Restart in Normal Mode and post the log.

Cheers!

Robert Mateescu
Senior Support Technician EN
support@bullguard.com
www.bullguard.com

Download the Free Trial version of BullGuard Internet Security 12

You have a BullGuard related problem? Contact our Support team directly: www.bullguard.com/support.aspx!

IgorS
New Member

Date Joined Dec 2012
Total Posts : 14

Posted 2/18/2013 11:40 AM (GMT +3)

Its a detail information I found here.

designtech
New Member

Date Joined Feb 2013
Total Posts : 4

Posted 2/18/2013 7:10 PM (GMT +3)

Good morning;

When I start the computer in Safe Mode, I don't have access to email or facebook, etc. No way could I pull up this page to download your recommended program.

What's next?

designtech
New Member

Date Joined Feb 2013
Total Posts : 4

Posted 2/19/2013 5:56 AM (GMT +3)

Say, Fellows.
I appreciate your help in getting rid of the ad files popping up at just about every third click!
I am just about to hit 62 and didn't follow the exact instructions for starting in "Safe Mode" - I forgot the networking option. After getting that right I downloaded the combofix file and it brought up a warning that I had a virus checking program still scanning the PC. So, I went and uninstalled it. I still got a warning box but this time it said I would be running the exe file at my own risk. Well, I clicked on the "X" and guess what? Yep it started the combofix program. But it all seems to be free of the stupid pop-up ads that have been plaguing me.

Thanks Again and I will be recommending BullGuard to my friends!
Steven E. Wells

PS: Tried to upload your log file and got a msg saying I could not use MIME.....

Forum Information

Currently it is Saturday, May 25, 2013 11:01 PM (GMT +3)
There are a total of 59,543 posts in 13,143 threads.
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