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At wits end! Have found and removed but symptoms remain - I requested to be closed in other forum
   
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Fayzee
New Member


Date Joined Oct 2009
Total Posts : 2
  		   Posted 10-31-2009 7:04 (GMT +1)    Quote: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forumAlert an admin about: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forum
I posted in another forum but it has been quite some time and no response so I don't think anyone is going to help me and I am desparte, PLEASE HELP!!
 
Facts:
 
Windows XP - 32 bit
 
Symptoms:
No desktop icons
No start menu or task bar
Can not start in safe mode
Can't run explorer.exe (in addition to some other system programs)
Can run by alt-ctl-del (task manager)
Drivers missing - no sound, no cdrom/dvd drives present
Slow internet
No restore point
 
SO FAR
 
I have run many of the tools and it found several infections and removed them. But symptoms remain. I am running out of ideas.
 
Here is the most recent HiJackthis log if it will help?
 
====================================================
 
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:00:48 PM, on 10/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\Justinperp\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O1 - Hosts: ::1 localhost
O1 - Hosts: www.
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [First Principle Group] C:\Program Files\First Principle Group\fpg.exe /s
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\blahware\Justin.exe" /runcleanupscript
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: CreataCard Gold 2 Forget Me Not Reminders.lnk = C:\Program Files\CreataCard\Gold\fmrmd32.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: UltimateBet - {10F055B8-F443-4adf-948A-EC551E9DBCE4} - C:\Documents and Settings\faye\Start Menu\Programs\UltimateBet\UltimateBet.lnk
O9 - Extra 'Tools' menuitem: UltimateBet - {10F055B8-F443-4adf-948A-EC551E9DBCE4} - C:\Documents and Settings\faye\Start Menu\Programs\UltimateBet\UltimateBet.lnk
O9 - Extra button: InterCasino $$$ - {909AAEB6-C2CB-4AB5-A7BB-C33B72AB4BFB} - C:\Documents and Settings\faye\Desktop\InterCasino $$$.lnk (file missing)
O9 - Extra 'Tools' menuitem: InterCasino $$$ - {909AAEB6-C2CB-4AB5-A7BB-C33B72AB4BFB} - C:\Documents and Settings\faye\Desktop\InterCasino $$$.lnk (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
O16 - DPF: {6FDB0065-2787-11D6-B1D8-0001023916FC} (CLOActiveXInstaller Control) - http://www.igl.net/clo/install/CLOActiveXInstallerProj1.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - http://support.microsoft.com/mats/DiagWebControl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} - https://signin3.valueactive.eu/Register/Branding/olr3313/OCX/v1018/flashax.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} (Flash Casino Helper Control) - https://plugins.valueactive.eu/flashax/iefax.cab
O20 - AppInit_DLLs: kidelihe.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O21 - SSODL: nuhafuseh - {2ddafb50-dbf2-4ae0-9de2-37565f01e2c1} - c:\windows\system32\petokulu.dll (file missing)
O22 - SharedTaskScheduler: kupuhivus - {2ddafb50-dbf2-4ae0-9de2-37565f01e2c1} - c:\windows\system32\petokulu.dll (file missing)
O23 - Service: DefWatch - Unknown owner - C:\Program Files\NavNT\defwatch.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Scanner (McODS) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
--
End of file - 8181 bytes
 
==================================================
 
I would SO appreciate any help/ideas I am frustrated and I can't afford to buy a new computer.
 

Post Edited (Fayzee) : 01-11-2009 13:55:52 GMT

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Jintan
Senior Member




Date Joined Dec 2006
Total Posts : 925
  		   Posted 11-1-2009 2:41 (GMT +1)    Quote: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forumAlert an admin about: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forum
Welcome to BG forums Fayzee,

I see in at least one other forum's threads some activity by you already. As many of us tend to work in many different locations, posing in more than one can just cause a duplication of efforts. If you still need assistance, you need to choose one forum, and then post in any others informing them you are receiving help elsewhere, but do need to make a decision first.

Click here and help my friend help stop leukemia, lymphoma, Hodgkin lymphoma and myeloma from taking more lives.

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Fayzee
New Member


Date Joined Oct 2009
Total Posts : 2
  		   Posted 11-1-2009 2:54 (GMT +1)    Quote: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forumAlert an admin about: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forum
I did as you asked. I would like help in this forum as I havn't received any response in there. I am sorry if I did something wrong, I am new to this board thing and really didn't know where to post. I appologize.

I really need help I have searched everywhere for answers. I know the easy thing to do would be to reformat but for some reason my drives arn't being found so I can't even back up files and reload windows.....

Please, please help me.
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Jintan
Senior Member




Date Joined Dec 2006
Total Posts : 925
  		   Posted 11-2-2009 12:34 (GMT +1)    Quote: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forumAlert an admin about: At wits end! Have found and removed but symptoms remain - I requested to be closed in other forum
Okay. Let's get some details and then see what we need to do there. These steps tend to target the desktop for locations, but for now just do what you can to download and run the scans. I noted in a post elsewhere you had troubles with running ComboFix - what type of problems occurred during this please?


Since it is a tool available there, open HijackThis - Config – Misc Tools – Open process manager. Use that to click and Kill Process any running processes similar to some of these examples:

a.exe
b.exe
45839482.exe
msa.exe

Also if needed, HijackThis provides a run option similar to the Start button's at the bottom of that "process manager" display. Just click that "Run" button if you need to run some files.


To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs.


Download RSIT (random's system information tool) from here to your desktop. Then click on the RSIT.exe to open the RSIT display, and click the Continue button.

If necessary allow it to locate or download a copy of HijackThis as needed.

Once the scan completes a textbox will open - copy/paste those contents here for review please. The log can also be found at C:\rsit\log.txt.

RSIT will also create a second log, info.txt, which will be minimized to your taskbar. Post that here as well please (it will also be stored at C:\rsit\info.txt).

You can break logs into parts and use separate posts here when replying and posting the log files, if needed.

--------------

Also click here and download the installer for Gmer to your desktop, then click that file to run Gmer.


If on it's opening scan Gmer locates items shown in red or indicates "hidden" or "rootkit", stop there, and click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please. We don't want any crashes just from taking an initial look at things.

If not, then click on Scan (before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

Click here and help my friend help stop leukemia, lymphoma, Hodgkin lymphoma and myeloma from taking more lives.

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